Frequently asked questions
We operate on QLD time
Absolutely! Kids aged 4 and above can join the fun. We provide wetsuits, pool noodles, and buoyancy vests to ensure their safety and comfort. To avoid seasickness, we recommend giving them a seasickness tablet before the trip. Got more questions? Reach out to us anytime!
The water at Cook Island ranges from 2 to 5 meters deep—perfect for snorkeling and exploring!
Dry Dock Road Boat Ramp, Tweed Heads South
Note we operate on QLD time.
Meet at Kirra Dive (1/133 Wharf St, Tweed Heads NSW ) at time of booking to collect gear and complete paperwork and safety briefing
Our boat features a sturdy, staircase-like ladder with handrails—perfect for everyone, including those with mobility challenges. Need extra support? Call us!
Bring a warm jumper, towel, sunglasses, hat, water, and a camera (waterproof case recommended). Seasick? Take a tablet beforehand.
Our boat zips up to 35 knots (65 km/h)! Feel the thrill while our skipper keeps it safe. Got concerns? Let us know before we set off.
You can get up close, but always respect their space. Our guides ensure safe and amazing encounters without disturbing the turtles.
Yes, we’ve got you covered with lightweight and comfy life jackets! Wearing them is a must while on the boat to keep everyone safe.
Mother Nature plays a big role in whether or not we run a tour. The safety of our customers is our highest priority.
If we cancel due to the weather, you will have the option of booking on another day. Please read our terms & Conditions in regard to refunds.
Yes, we offer private charters for a more personalized experience! To check availability, give Leigh a call at 0461545232 or drop us an email at tweedturtletours@gmail.com.
We require a minimum 48 hours notice to cancel or reschedule at no extra charge. Within 48 hours, full charges apply and no refunds will be given. There are no refunds if you no-show or are late for your departure so please ensure you check-in with us at least 20 minutes prior to your scheduled departure.
For cancellations please contact Leigh by email: tweedturtletours@gmail.com or by text or phone 0461545232
Refunds for cancellations will be processed within 3 business days
All tours are subject to change or cancellation depending on the tide, wind, weather conditions or unforeseen circumstances.
In the event we have cancelled or rescheduled a tour, we will offer to you an alternative tour date and time.
If we are unable to operate a tour for any reason, we will notify you by telephone or email as soon as possible.
You may change the date of your tour provided you give us notice at least 48 hours prior to the scheduled tour date and time, and will be issued with a credit.
