FAQ | Tweed Turtle Tours

What time do you operate on?

We operate on QLD time
Where does the tour depart from?

Dry Dock Road Boat Ramp, Tweed Heads South Note we operate on QLD time. Meet at Kirra Dive (1/133 Wharf St, Tweed Heads NSW ) at time of booking to collect gear and complete paperwork and safety briefing
How long are your tours?

Snorkel with Turtle tours are approx. 2 ½ hours from departure. Scuba Diving Tours varies depending on type of tour.
What do I need to bring?

We recommend: Warm jumper/ jacket Towel Sunglasses and hat Camera/ waterproof casing for phone Drinking water Have a seasickness tablet if needed
How fast does the boat go?

Travelling at speeds of up to 35knots (65km/h). The Skipper will determine the safe speed at any given time during the day. If you have any injuries or concerns, please alert skipper before departure.
How close can I swim to turtles
Do you provide life jackets?

Yes, we provide comfortable light weight life jackets. Life jackets are compulsory whilst on the vessel
What if the trip is cancelled due to bad weather

Mother Nature plays a big role in whether or not we run a tour. The safety of our customers is our highest priority. If we cancel due to the weather, you will have the option of booking on another day. Please read our terms & Conditions in regard to refunds.
Can I book a private charter?

Yes, private charters are available. Please call or email us for availability. Please call Leigh on 0461545232 or email tweedturtletours@gmail.com
Cancellation/ Refund Policy

We require a minimum 48 hours notice to cancel or reschedule at no extra charge. Within 48 hours, full charges apply and no refunds will be given. There are no refunds if you no-show or are late for your departure so please ensure you check-in with us at least 20 minutes prior to your scheduled departure. For cancellations please contact Leigh by email: tweedturtletours@gmail.com or by text or phone 0461545232 Refunds for cancellations will be processed within 3 business days All tours are subject to change or cancellation depending on the tide, wind, weather conditions or unforeseen circumstances. In the event we have cancelled or rescheduled a tour, we will offer to you an alternative tour date and time. If we are unable to operate a tour for any reason, we will notify you by telephone or email as soon as possible. You may change the date of your tour provided you give us notice at least 48 hours prior to the scheduled tour date and time, and will be issued with a credit.