Question 1

What time do you operate on?

Accepted Answer

We operate on QLD time

Question 2

Can children join the turtle snorkeling adventure?

Accepted Answer

Absolutely! Kids aged 4 and above can join the fun. We provide wetsuits, pool noodles, and buoyancy vests to ensure their safety and comfort. To avoid seasickness, we recommend giving them a seasickness tablet before the trip. Got more questions? Reach out to us anytime!

Question 3

How deep is the water at Cook Island?

Accepted Answer

The water at Cook Island ranges from 2 to 5 meters deep—perfect for snorkeling and exploring!

Question 4

Where does the tour depart from?

Accepted Answer

Dry Dock Road Boat Ramp, Tweed Heads South
Note we operate on QLD time.

Meet at Kirra Dive (1/133 Wharf St, Tweed Heads NSW ) at time of booking to collect gear and complete paperwork and safety briefing

Question 5

What kind of ladder does our boat have?

Accepted Answer

Our boat features a sturdy, staircase-like ladder with handrails—perfect for everyone, including those with mobility challenges. Need extra support? Call us!

Question 6

What should you bring for the tour?

Accepted Answer

Bring a warm jumper, towel, sunglasses, hat, water, and a camera (waterproof case recommended). Seasick? Take a tablet beforehand.

Question 7

How fast does our boat go?

Accepted Answer

Our boat zips up to 35 knots (65 km/h)! Feel the thrill while our skipper keeps it safe. Got concerns? Let us know before we set off.

Question 8

How close can you swim to turtles?

Accepted Answer

You can get up close, but always respect their space. Our guides ensure safe and amazing encounters without disturbing the turtles.

Question 9

Do you offer life jackets for the tours?

Accepted Answer

Yes, we’ve got you covered with lightweight and comfy life jackets! Wearing them is a must while on the boat to keep everyone safe.

Question 10

What if the trip is cancelled due to bad weather

Accepted Answer

Mother Nature plays a big role in whether or not we run a tour. The safety of our customers is our highest priority.
If we cancel due to the weather, you will have the option of booking on another day. Please read our terms & Conditions in regard to refunds.

Question 11

Can I arrange a private charter?

Accepted Answer

Yes, we offer private charters for a more personalized experience! To check availability, give Leigh a call at 0461545232 or drop us an email at tweedturtletours@gmail.com.

Question 12

Cancellation/ Refund Policy

Accepted Answer

We require a minimum 48 hours notice to cancel or reschedule at no extra charge. Within 48 hours, full charges apply and no refunds will be given. There are no refunds if you no-show or are late for your departure so please ensure you check-in with us at least 20 minutes prior to your scheduled departure.

For cancellations please contact Leigh by email: tweedturtletours@gmail.com or by text or phone 0461545232

Refunds for cancellations will be processed within 3 business days

All tours are subject to change or cancellation depending on the tide, wind, weather conditions or unforeseen circumstances.
 
In the event we have cancelled or rescheduled a tour, we will offer to you an alternative tour date and time.
 
If we are unable to operate a tour for any reason, we will notify you by telephone or email as soon as possible.
 
You may change the date of your tour provided you give us notice at least 48 hours prior to the scheduled tour date and time, and will be issued with a credit.

Frequently asked questions